As a Registered Migration Agent (no. 9803463), Garry Loseby and the staff of Australian Migration Specialists are bound to abide by the regulations set out by the Migration Agents Registration Authority (MARA) in the Code of Conduct.

The Code is intended to regulate the conduct of migration agents and includes, but is not limited to, the following points. For a full copy of the Code of Conduct click here.

1. A migration agent must always act in accordance with the law and the legitimate interests of his or her client; and deal with his or her client competently, diligently, fairly and without any conflict of interest that would affect the legitimate interests of the client.
2. A migration agent's professionalism should be reflected in a sound working knowledge of the Migration Act and Migration Regulations, and other legislation relating to migration procedure, and a capacity to provide accurate and timely advice.
3. A migration agent must take appropriate steps to maintain and improve his or her knowledge of the Migration Act and Regulations, and other legislation relating to migration procedure, and keep that knowledge up to date.
4. An agent who is asked by a client to give his or her opinion about the probability of a successful outcome for the client's application should not hold out unsubstantiated or unjustified prospects of success when advising clients on applications under the Migration Act or Migration Regulations.
5. Subject to a client's instructions, a migration agent has a duty to provide sufficient relevant information to the Department to allow a full assessment of the facts against the relevant criteria. An agent should not submit an application under the Migration Act or Migration Regulations without the specified accompanying documentation.
6. A migration agent has a duty to preserve the confidentiality of his or her clients. He or she must not disclose, or allow to be disclosed, confidential information about a client or a client's business without the client's written consent, unless required by law.
7. A migration agent has a duty to exercise effective control of his or her office for the purpose of giving immigration advice and assistance. He or she must properly supervise the work carried out by staff for the agent.
8. The Migration Agent Registration Authority can help resolve dispute between a migration agent and a client. An agent must respond properly to a complaint by a person about the work or services carried out by the agent or the agent's employee.